This policy applies to all orders placed with Raza E Commerce through WhatsApp, phone or the inquiry forms on this website.
Order confirmation
An order is confirmed only after we have agreed the product, size, colour, quantity and price with you on WhatsApp/phone and payment has been received (or cash-on-delivery has been agreed, where offered).
Dispatch and delivery
- Orders are usually dispatched within 1–3 working days after payment confirmation, subject to stock.
- Delivery time depends on your location and the courier partner; a tracking number or courier details are shared on WhatsApp once dispatched.
- Shipping charges, if any, are communicated before you pay.
- Please make sure the address, PIN code and phone number you share are complete and correct. Re-delivery due to an incorrect address may attract extra charges.
Exchanges
- Size exchanges are accepted if requested within 3 days of delivery, provided the product is unused, unwashed, with tags intact and in its original packing.
- Send a photo of the product and the issue on WhatsApp to start an exchange.
- Return shipping for size exchanges is borne by the customer unless the error is ours.
- Innerwear, socks, customised / stitched items and festive wear that has been altered cannot be exchanged.
Damaged or wrong item
If you receive a damaged or wrong item, inform us within 48 hours of delivery with photos (and an unboxing video if available). We will arrange a replacement or refund.
Refunds
Where a refund is due, it is processed to the original payment method (or by bank transfer/UPI) within 7 working days of receiving the returned item.
Cancellations
Orders can be cancelled before dispatch by messaging us on WhatsApp. Orders that have already been dispatched cannot be cancelled.
Contact
For any shipping or return query, use the contact details on our Contact page.