This Privacy Policy explains how Raza E Commerce ("we", "us") collects, uses and protects the information you share with us on this website and over WhatsApp, phone or email.
Information we collect
When you send an inquiry or place an order, we collect the details you provide — such as your name, phone number, email address, delivery address, the child's size/age preferences and messages. We may also collect standard technical data such as IP address, browser type and pages visited for security and basic analytics.
How we use it
- To respond to your inquiries and confirm orders
- To deliver products and share tracking details
- To provide customer support and handle exchanges or refunds
- To improve our website, products and services
- To comply with legal obligations
WhatsApp, phone and email
If you contact us via WhatsApp, phone or email, your communication is also subject to the privacy policy of the respective service provider (for example, WhatsApp / Meta). We use your WhatsApp number only to communicate about your inquiry or order. We do not add customers to broadcast lists without consent.
Sharing
We do not sell your personal information. We may share it with courier and payment service providers to fulfil your order, with service providers who help us run the website (under confidentiality obligations), or where required by law.
Cookies
This website may use cookies for essential functionality (such as language preference and form protection) and basic analytics. You can disable cookies in your browser settings.
Data retention and security
We retain inquiry and order data for as long as needed to serve you and meet legal and accounting requirements, and use reasonable technical and organisational measures to protect it.
Your rights
You may request access to, correction of, or deletion of your personal data by contacting us using the details on our Contact page.
Children
Our website sells children's clothing but is intended for use by parents and guardians. We do not knowingly collect personal information from children.
Updates
We may update this policy from time to time. The latest version will always be posted on this page.